At moriellatrails, we want you to be fully satisfied with your purchase of fishing gear, hiking gear, and tech products. If you are not completely happy with your order, please review our return and refund guidelines below.
Return Eligibility
You may request a return if:
The product is damaged, defective, or incorrect upon delivery.
The product is unused, in original condition, and includes all packaging, manuals, and accessories.
Returns must be requested within 7 days of delivery.
How to Request a Return
Contact us at [email protected] within 7 days of receiving your order.
Provide your order number, product details, and reason for return.
Our support team will review your request and provide return instructions.
Refund Process
Since we only accept Cash on Delivery (COD):
Refunds are processed within 7–10 business days after the returned item is received and inspected.
Shipping charges (if any) are non-refundable.
Non-Returnable Items
Products that are used, damaged due to misuse, or missing parts.
Items purchased during clearance sales or marked as “Final Sale”.
Perishable, consumable, or hygiene-sensitive products (if applicable).
For all return and refund inquiries, please contact:
📧 [email protected]